Frequently Asked Questions
Everything you need to know about your Prolux beauty journey.
Are your products cruelty-free?
Yes, we are committed to ethical beauty. Prolux Cosmetics does not test on animals, and we ensure our suppliers adhere to the same cruelty-free standards.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy on all unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary depending on your location and will be calculated at checkout.
Are your cosmetics safe for sensitive skin?
Our products are formulated with high-quality ingredients and are dermatologically tested. However, we recommend checking the full ingredient list on the product page and performing a patch test before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.